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At the beginning of 2010, the Directorate-General for Enterprise and Industry of the European Commission established an Expert Panel on Service Innovation in the EU comprising 20 members. The Panel’s mandate has been to consider the concrete and specific steps which should be taken at European level to support service innovation in the context of the Europe 2020 Strategy.

In the course of the year, the Expert Panel met four times to discuss the role of service innovation in attaining the Europe 2020 goals of smart, sustainable and inclusive growth and to formulate its recommendations.

This Conference marks the conclusion of the work of the Expert Panel which will present and discuss its final report and recommendations.